RESUME
XR Student Lab & Stage Assistant
Miami University
Aug 2025 - Present
Maintain and troubleshoot XR lab, virtual production stage, and media servers.
Support students and clients with technical setups and issue resolution.
Oversee lab usage and ensure safety protocols are followed.
Lead tours and demos showcasing XR and immersive technologies.
Computer Repair Technician
Micro Center
Apr 2020 - Present
Diagnose and repair hardware and software issues across laptops, desktops, and Apple devices.
Build custom PCs and provide technical guidance to customers.
Selected multiple times to travel to stores nationwide to assist and train staff.
Produce digital content demonstrating PC builds and tech education.
Apple Champion
Micro Center
Jan 2021 - Aug 2022
Trained and mentored new technicians on Apple repair standards.
Managed appointment and diagnostic systems.
Maintained ACiT and ACMT certifications.
Delivered reports on customer satisfaction and product performance.
Content Creation Intern
Vestis labs
Feb 2024 - May 2024
Assisted in the redesign of the company website and overall user experience.
Conducted research on industry regulations and summarized findings for internal use.
Created content and tutorial videos to guide users through new website features.
Teaching Assistant - Building Interactive Devices
Miami University
Aug 2023 - Dec 2023
Taught practical applications of sensors, switches, microcontrollers, and coding.
Guided students in troubleshooting circuits, code, and prototypes.
Evaluated projects and provided feedback on designs and functionality.
Advanced Repair Agent
Geek Squad
Mar 2020 - April 2020
Removed malware, resolved system issues, and restored customer data.
Performed diagnostics and repair for consumer devices.
Consultation Agent
Geek Squad
Sep 2019 - Mar 2020
Assisted customers with tech questions, device triage, and service recommendations.
Managed check-in queues and provided status updates.
Sales Floor Associate
Best Buy
Nov 2018 - Sep 2019
Helped customers find products and understand tech features.
Stayed current on new hardware and consumer electronics.
Managed inventory flow and organized incoming merchandise.
Bachelor of Arts, Emerging Technology in Business and Design
Minor: Business
Miami University
2022-2026
Focus in immersive and reactive content, including projection mapping and real-time interactive systems.
Coursework in product management, systems thinking, and UX strategy applied to technology-driven projects.
Software & Tools
TouchDesigner
Adobe Suite
Blender
Notch
Technical Skills
Programming (Python, React, C++, Arduino IDE)
Electrical Troubleshooting & Repair
User-Centered Design
Professional Skills
Project Management
Strategy & Organizational Leadership
Collaboration
Time Management
Customer Service & CRM
Solution Selling
Apple Certified iOS Technician (ACiT)
Apple Certified Macintosh Technician (ACMT)
Lenovo Certificate
Dell Enterprise & Consumer Certification
HP Commercial & Consumer Certification
SEO Certification
Hootsuite Platform Certification
Social Media Marketing Certification